Blog

How Does Configuration Management Work in a Truly Federated Environment?

What is Federation? One of the key ideas of Configuration Management is “federation”. Federation means that data is not stored in one warehouse of information.  ITIL recognizes the key idea of federation (from Service Transition 4.3.4.3 Configuration Management System): “At the data level, the Configuration Management System (CMS) may take data from several physical Configuration…
Read more

What is Configuration Management? No Really… What is it?

Of all the ITIL processes, Configuration Management is probably the least understood.  Everyone understands what an incident is. Knowing the importance of a change is self-evident.  Being able to manage capacity or availability is critical for any IT dependent business. But what exactly is Configuration Management? It is a sign of this confusion that the…
Read more

3 Easy Steps to Effective IT Service Ops

I recently had the chance to speak to a couple of potential customers looking to address long-standing issues that their current IT ops tools don’t cover. One of these companies has a number of existing monitoring tools including Microsoft SCOM, Netcool, and Splunk to do syslog monitoring. They also have Remedy and a fairly well-established…
Read more